Effective Date: August 26, 2026

CellFix911.shop respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how CellFix911 collects, uses, protects, and shares information when you visit our website, request a repair, purchase a product, or use our services.

We may collect information necessary to provide our services, including:

• Name
• Phone number
• Email address
• Billing or contact information
• Device type, model, serial number, or IMEI when necessary
• Repair history and service information
• Payment and transaction information
• Communications and repair requests submitted through our website
• Website usage information, such as browser type, IP address, cookies, and similar technical information

We limit the information we collect to information reasonably necessary to operate our business, process transactions, provide repairs, communicate with customers, and protect our business and customers.

CellFix911 repairs phones, tablets, laptops, computers, game consoles, and other electronic devices.

During diagnosis or repair, our technicians may need limited access to a device to test its functionality. A device may contain personal information, photographs, messages, contacts, applications, passwords, financial information, or other private data.

CellFix911 does not intentionally access, review, copy, retain, or disclose customer data that is unrelated to the requested repair, except when reasonably necessary to diagnose, test, or complete an authorized service or when required by law.

Customers are responsible for backing up important information and, when practical, removing or securing confidential information before providing a device for repair.

We may use customer information to:

• Process repair requests and orders
• Diagnose and complete authorized repairs
• Contact customers regarding their devices or orders
• Process payments
• Provide estimates, receipts, warranties, and customer service
• Maintain business and transaction records
• Prevent fraud or unauthorized transactions
• Improve our website and services
• Comply with applicable laws and legal requirements

CellFix911 does not sell customer personal information.

We do not sell customer names, telephone numbers, email addresses, repair information, payment information, or information obtained from customer devices to third parties.

We may share limited information with service providers when reasonably necessary to operate our business, including payment processors, website hosting providers, communications providers, repair-related service providers, or other companies performing services on our behalf.

These providers receive only information reasonably necessary to perform their services.

We may also disclose information when required by law, court order, subpoena, governmental request, or when reasonably necessary to protect CellFix911, our customers, or others.

Payments may be processed through third-party payment processors. CellFix911 may not directly store complete credit or debit card information when transactions are processed through these providers.

Payment processors maintain their own privacy and security practices.

CellFix911.shop may use cookies and similar technologies to operate the website, understand website traffic, remember user preferences, improve functionality, and maintain website security.

Your browser may allow you to block or delete cookies. Certain website features may not function correctly when cookies are disabled.

CellFix911 uses reasonable administrative, technical, and physical safeguards appropriate to the nature of the information we maintain.

However, no website, electronic transmission, computer system, or data-storage system can be guaranteed to be completely secure.

Where applicable under the Virginia Consumer Data Protection Act (VCDPA), Virginia consumers may have the right to:

• Confirm whether their personal data is being processed
• Access their personal data
• Correct inaccuracies
• Request deletion of personal data
• Obtain a portable copy of certain personal data
• Opt out of certain processing involving targeted advertising, sale of personal data, or qualifying profiling

CellFix911 does not sell customer personal information.

A customer wishing to exercise an applicable privacy right may contact CellFix911 using the contact information below. We may take reasonable steps to verify the identity of the person making the request.

If an applicable privacy request is denied, the customer may contact us to request an appeal of that decision.

CellFix911 may retain customer and transaction information for as long as reasonably necessary to provide services, administer warranties, maintain accounting and business records, resolve disputes, prevent fraud, and comply with legal obligations.

Information that is no longer reasonably necessary may be securely deleted or destroyed in accordance with our business practices and applicable law.

CellFix911.shop is intended for general commercial use and is not designed to knowingly collect personal information from children under 13 without appropriate parental or legal guardian authorization.

If personal information maintained by CellFix911 is involved in a security breach, CellFix911 will provide notifications when and as required by applicable Virginia or federal law.

Our website may contain links to third-party websites or services. CellFix911 is not responsible for the privacy practices, security, or content of websites operated by third parties.

CellFix911 may update this Privacy Policy periodically to reflect changes in our services, business practices, technology, or applicable law.

The current version will be posted on CellFix911.shop with an updated effective date.

Questions, concerns, or privacy requests may be submitted to:

CellFix911.shop
Email: cellfix911inc@gmail.com
Website: CellFix911.shop

By using CellFix911.shop, submitting a repair request, purchasing a product, or providing information to CellFix911, you acknowledge that you have reviewed this Privacy Policy.

CellFix911.shop
Phone • Tablet • Laptop • Game Console & Electronics Repair